
π Close the loop from member experience to club operations
β‘ Issues acknowledged same day, resolved within a week across all clubs
π Only platform in Australia integrated with equipment vendors like Life Fitness
Member Issues Raised in Seconds, Resolved in No Time
1. Member Scan π
Member scans QR to report an issue


2. Manager Triage π§
Club Manager reviews with full equipment data
3. Vendor Dispatch π§
Auto-sent to right vendor with all asset details
(e.g. Life Fitness integration)


4. Auto Updates & Analytics π
Track resolution, measure club and vendor performance with Actual Impact Score
5. Invoice Flow & Xero Integration π³
Vendor Invoice approval workflow and auto-reconciliation with finance systems.

Agentic QR Workflow, included with the ActualCo OX Platform.
Ensures Member Experience drives real Operational Action.
β
SEE
Spot member issues & equipment faults across all clubs in real-time.
π SCALE
Automate workflows across dozens or hundreds of sites, saving time and reducing admin.
π UNDERSTAND
Track recurring problems and measure operational performance consistently.
π IMPACT
Turn member feedback into instant action β improve satisfaction, retention, and profit.
π DIFFERENTIATE
Exclusive Vendor integrations (Life Fitness) for auto service updates & smoother vendor coordination.
Operational Experience (OX) for Multi-Site Clubs β Member Experience and Club Operations togetherAgentic QR Workflow with 6 Integrated Modules
ποΈ 1. Live Gym
Monitor equipment and member flow in real-time for faster issue detection and improved club experience.π οΈ 2. Assets
Track equipment lifecycle, prevent downtime, and optimize replacement planning.π± 3. Member Issues
Centralized reporting allows faster resolution and actionable insights from member feedback.β
4. Audits & Checklists
Standardize operations and ensure compliance across every location.π¦ 5. Vendor Hub
Manage all suppliers from a single dashboard for smooth service coordination.π₯€ 6. Vending
Optimize product mix, predict restocking needs, and maximize revenue opportunities.
See how we drive faster resolutions, happier members, and smoother operations across all clubs
π Must-Have Tool
Most clubs said theyβd be βvery disappointedβ if ActualCo was removed.
β High Advocacy
Majority of multi-site operators rated 9β10/10 for likelihood to recommend to other club managers.
π Real Operational Impact
Members more engaged, operations run smoother, vendor accountability improved.
π¬ βTwo words = GAME. CHANGER.β β Club Manager, Pakenham VICπ¬ βActualCo gives members a voice when they may not be confident enough to come speak to staff β especially when weβre unstaffed.β β Club Manager, Mona Vale NSWπ¬ βItβs kept everything easily manageable & accountable.β β Regional Manager, Western Sydneyπ¬ βWe donβt always see our members in a 24/7 club β ActualCo surfaces those finer details and keeps us organised.β β Multi-Site Operatorπ¬ βMakes it easier to stay on top of maintenance by giving us a real-time view of equipment issues across the clubs.β β Regional Manager, VIC
See how the Agentic QR Workflow and the OX Platform can transform the way your clubs run β from member issue reporting to vendor resolution and analytics.β
Learn how to resolve member issues 30% faster
β
See equipment data and vendor updates flow automatically
β
Discover how franchisors use insights to improve retention and profitabilityWhat to expect:
β’ A 20 min walkthrough tailored to your club operations
β’ Real examples of how multi-site operators are already using ActualCo
β’ Q&A with the founder to explore your specific needsπ
Reserve your spot today !π Fill in your details below to lock in your priority demo. Thanks !
